Privacy Policy hhgg5 — Malaysia Personal Data Protection

Hhgg5 collects your personal data through several channels as you interact with our platform. The data collected is divided into two main categories:

Data You Provide Directly:

• Registration information: Full name, date of birth, identity card number (MyKad), email address, mobile phone number, and your preferred username.
• Financial information: Bank account number, bank name, account holder name, and digital wallet details (Touch 'n Go eWallet, GrabPay, Boost) registered for deposit and withdrawal purposes.
• Verification documents: MyKad copy, proof of address, and selfie submitted during the KYC process for identity verification purposes.
• Communications: Records of your correspondence with the hhgg5 support team, including live chat transcripts and emails.

Data Collected Automatically:

• Technical data: IP address, web browser type, device operating system, screen resolution, and device language.
• Usage data: Pages visited, games played, session duration, buttons clicked, and navigation patterns within the platform.
• Transaction data: History of deposits, withdrawals, wagering, wins, and bonuses received in your account.
• Cookies and tracking technologies: As further described in Section 7 of this document.

The personal data we collect is used responsibly and only for legitimate purposes related to the operation of the hhgg5 platform. The following are the primary ways we use your data:

• Account management: Creating, maintaining, and protecting your account. This includes enabling secure login, processing deposits and withdrawals, and sending important account-related notifications.
• KYC and AML Compliance: Verifying your identity in accordance with applicable anti-money laundering and counter-terrorism financing legal requirements.
• Fraud prevention: Analysing usage patterns and transactions to detect and prevent fraudulent activity, duplicate account usage, and system abuse.
• Platform improvements: Understanding how members use the platform so we can improve the user experience, introduce new features, and optimise performance.
• Marketing communications: Sending promotional information, bonus offers, and platform updates via email or in-app notifications — only if you have given consent to receive such communications.
• Customer support: Handling complaints, responding to enquiries, and resolving disputes efficiently using your interaction history with our team.

Hhgg5 respects your privacy and does not share your personal data arbitrarily. However, there are certain situations where data sharing is necessary to ensure the platform operates properly and securely:

• Payment service providers: Your financial information is shared with authorised payment processors (such as FPX, Touch 'n Go eWallet, GrabPay) solely to facilitate deposit and withdrawal transactions securely.
• Licensed game providers: Essential technical data is shared with third-party game providers to ensure smooth gaming sessions.
• Identity verification agency: Your KYC documents may be shared with trusted third-party identity verification services for verification purposes only.
• Legal authorities: hhgg5 will disclose data when required by court order, law enforcement agency requests, or other legal compliance obligations.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, member data may be transferred to the new entity with advance notice provided to members.

All third parties that receive your data from hhgg5 are required to comply with security and privacy standards equal to or higher than our own.

We continuously invest in the latest security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and hhgg5 servers is encrypted using the TLS 1.3 protocol, ensuring your information cannot be intercepted during transmission.
• Two-factor authentication (2FA): hhgg5 offers additional protection through two-factor authentication to prevent unauthorised access to your account.
• Continuous 24/7 Monitoring: Our security team continuously monitors the system to detect any suspicious activity or intrusion attempts.
• Secure data storage: Personal and financial data is stored on servers protected by advanced firewalls, with access restricted to authorised personnel only.
• Periodic security audits: The hhgg5 platform undergoes periodic independent security audits to ensure our protection systems are always up to date.
• Data backup: Your data is regularly backed up to a secure location to prevent information loss due to technical failures.

Hhgg5 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable law:

Once the retention period expires, your data will be securely and permanently deleted or anonymised from our systems.

As a hhgg5 member, you have certain rights regarding your personal data. hhgg5 is committed to making it easy for you to exercise these rights:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any information in your profile is inaccurate or outdated, you have the right to request prompt correction.
• Right to Erasure: You may request the deletion of your personal data, subject to applicable legal retention obligations.
• Right to Restriction of Processing: Under certain circumstances, you may request that we restrict how we process your data.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
• Right to Withdraw Consent: If data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.

To exercise any of the above rights, contact the hhgg5 Privacy team via email at [email protected] or via live chat 24/7. We will process your request within 14 business days.

Hhgg5 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, security, and navigation. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language, theme, and display settings to provide a more personalised experience.
• Analytics Cookies: Helping us understand how members use the platform through anonymised usage data, for the purpose of continuous improvement.
• Marketing Cookies: Used to display relevant promotional content based on your interests and activity on the platform — only with your consent.

You can manage your cookie settings at any time through your web browser settings. However, disabling essential cookies may affect platform functionality.

The hhgg5 platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data from minors. If we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.

Hhgg5 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or updated platform features. When significant changes are made:

• A notification will be sent to your registered email address at least 7 days before the changes take effect.
• A pop-up notice will be displayed within the platform when you log in for the first time after an update.
• The "Last Updated" date at the top of this document will be updated to reflect the date of the latest revision.

Continued use of the hhgg5 platform after any changes take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page from time to time.